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Frequently Asked Questions
We’ve compiled a list of our most frequently asked questions to make your experience as smooth as possible. From our lifetime warranty to product safety and usage tips, we’ve got you covered for all your True Beauty Glow needs.
Product Usage
To use the True Beauty Glow device, start by cleansing your face to remove any impurities.
Optionally, apply a thin layer of our favorite water-based serum or conductive gel for the best results.
Turn on the device by pressing the power button, select your desired mode, and gently glide it over your face in upward and outward motions for about 5-10 minutes.
Finish by turning off the device and wiping it clean.
For optimal results, use the True Beauty Glow device once daily for 10-15 minutes. Consistent use promotes better and longer-lasting benefits.
Simply connect the provided USB-C charging cable to the device and plug it into a USB port or charger. A red indicator light will show that it’s charging. And a green light will show that charging is complete.
The True Beauty Glow is designed to last 10-15 sessions before charging is needed giving you plenty of usage on the go!
Shipping
To find your shipping price add the item you desire to cart and enter your address at checkout to find your shipping price.
Here are our estimated delivery times:
USA: Delivery in approximately 5-7 business days.
UK: Delivery in approximately 5-7 business days.
Canada: Delivery in approximately 5-7 business days.
Australia: Delivery in approximately 5-9 business days.
New Zealand: Delivery in approximately 5-9 business days.
For other international locations, delivery is typically within 7-10 business days.
Please allow 1-3 days for us to pack, process, and fulfill your order, as each True Beauty Glow device is hand-packed with care. During new product launches or holiday seasons, there may be slight delays due to high order volume, but we promise it’s worth the wait!
Product Safety
Yes, the True Beauty Glow device is suitable for all skin types, including sensitive skin. Our technology is non-invasive and does not use harmful heat, making it gentle yet effective for a wide range of skincare needs.
If you feel unsure due to a specific skincare concern, please reach out to our customer support team to address any concerns.
Absolutely. The True Beauty Glow device is designed with customer safety as our top priority. Each device undergoes rigorous testing and quality checks to ensure it meets high safety standards before reaching you.
Gel Compatibility
For the best experience and maximum results, we highly recommend using the True Beauty Glow device with our exclusive Conductive Glow Gel and serums (US Exclusive).
These products are specifically formulated to enhance the device’s effectiveness by improving conductivity and facilitating deeper penetration of active ingredients into your skin.
While the device is compatible with most water-based serums, pairing it with our Glow Gel and serums will elevate your skincare routine and help you achieve a radiant complexion more quickly.
Apply a generous, even layer of our Glow Conductive Gel or our serums onto clean skin. Then proceed to glow with your True Beauty Glow!
Warranty & Return Policy
We offer an exclusive warranty on every order, ensuring 100% satisfaction. If you receive a defective item, we will replace it at no cost to you. Your satisfaction is our priority.
Our lifetime warranty covers any manufacturing defects that may occur with your True Beauty Glow device during it's normal lifetime usage.
If you encounter any issues with your device, simply reach out to our customer support team with your order details, and we’ll assist you in arranging a replacement.
Learn more
If you have any other questions or need assistance, please don’t hesitate to reach out: